FAQ

Frequent Ask Questions

Answer to all common questions. 
Feel free to contact us if you need further clarfification.
  • Do you provide price list?

    No, we don't provide price list. Different people require different solution. There is no one standard price fits all. We have internal procedure to determine pricing.  Please understand that there is many variables involved in doing quotation.  It is an intangible service that needs to be tangibilized depending on what you need.

  • Can i request a quotation for your service ?

    Of course! Before we provide numbers for your management consideration. We need to know about you.Please contact us to setup meeting. 


    We get people who just want to know price without wanting us to know about them. It just doesnt work that way. We won't be able to help if you don't open up youselves. We often find what works is when the owner and the relevant departement of the company together hear the explanation from us directly. Any in-between communication often do not convey the message properly.


    You can call or use our online schedule platform. We will be happy to walkthrough your specific needs, provide choices and quote accordingly.

  • I need custom solution outside the package. Is that possible?

    Yes. We understand that there is many different kind of needs for different client. Our package is simply act as a guide. Feel free to let us know what you prefer. We will adjust accordingly.

  • Can digital marketing improves my business ?

    Definitely. We simply cannot run away from digital life nowadays. Gadget has become a norm in modern life. From web, commercial, social media and so on. However it depends on your product. Certain product  brand requires other exposure like TV or Cinema to reached out other audience that rarely using their gadget (yes this type of people still out there!). That is why  we never say digital is your only solution. Some of our clients benefited from TV Commercial and gain other type of audience. It's all depend on your product. By understanding more about you, we will be able to tell what works better for your products.

  • How do you charge for your service?

    It depends on what you need. We have multiple plans. Monthly basis or project basis or it can be combination of both. To find out which suit you the most. Please get in touch with us to help you figure out. And please specify your industry.

  • I have my existing website. Can you help me to optimized it?

    Yes we are able to do that. Please read our web development service. However, please note that we do not support wordpress made website. We honestly think proper business website shouldn't be using wordpress at all despite widely used.


    Wordpress site is vunerable to hackers and security issue. And there is also a risk of your site completely stop working  when a security update is not compatible with your plugin or theme.  We have seen this happened. This is very typical when owner of the site rarely maintained their site and their developer is no longer with them.  Wordpress is free or cheap at first but expensive in the long run and requires more work. 


    We prefer to rebuild the site from the scratch and having more control  on the backend.

  • Do you provide CMS (Content Management System) function in web design?

    Yes. Client is able to do certain changes by themselves if they want to. 

  • Do you provide production and post production service independently?

    Yes we do work with other agency, filmmaker producer and other business entitiy who need our professional expertise. We are B2B basis. 


    We do NOT accept individual work (do not owned any business entity) as an exception.

  • Why there is a big gap in price variation for video production?

    There is a simple and complex answer to this particular question. The simple answer is, it depends on the background of the company or the owner. What type of dicipline do the company use for the production approach? 


    Please bear with us for the long read. But it's very important for you to understand the difference. For more complex anwer. You need to know that in each stage of production process. It involves many expertised. Creative director for ideas, executive producer to balanced out between budget and creative decision, director as the executor for the content, director of photography whom responsible for the picture, art director, gaffer for lighting, makeup artist, wardrobe, props, location manager, editor, animator, sound designer, music composer and so on. It's such a complex procedure to produced the content. We often see client underestimate this process greatly and many things are taken for granted. 


    While there are certain people who think they can do everything by themselves or with minimal crew. Therefore they can cut the cost greatly. But it is just not the same for company with more experienced and specialized crew. The value is not the same.


    It is very important to determined the type and production concept in the early stage of the process to get a proper expectation. With the evolution of digital platform, we understand that flexibility increase greatly in production but you still need an experienced production company to execute it properly and there are certain things in production that cannot be bypass.


    For example we have seen a case where a company who sell beauty product. They want to achieved certain visual beauty standard but dont have the budget for proper camera, proper lighting and post production process (especially professional color grading). It's a combination of proper equipments and proper skill. Due to budget constraint they were not able to achieved what was plan in the beginning because the equipment used in the production is not adequate. And also the they don't possesed the necessary skill in post production to achieved it. Compromised is made. While an experienced production company understand this when they know the concept and know what it takes to achieve the result. 


    In Eclade, we decide what is and what is not necessary. A video production outside commercial is typically consider more flexible and can be negotiated. 

We appreciate that you take your time reading our FAQ.
Please do not hesitate to contact us if your questions are not covered here.
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